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Author Topic: Widescale email loss  (Read 5580 times)

Govtcheez

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Widescale email loss
« on: October 12, 2005, 09:21:11 AM »
If anyone has a clue why this might be happening, I'd be super-grateful.

Basically, random people around here have been losing their email.  More specifially, some people's (me included) Inbox contains e-mail no older than September 29th.  This means I'm missing roughly 1000 pieces of mail.  The weird thing is, the people it affects seems to be random, and it doesn't affect any of our folders except the inbox.

We have an exchange server, and everyone uses either Outlook 2000 or 2003.

Also, no lectures about a backup policy, please.  We've been pushing for it, but it's not something I've got control over.
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Mike

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Widescale email loss
« Reply #1 on: October 12, 2005, 09:32:20 AM »
Grimlins of course!

Just to make sure:
You aren't recieving them at all, or you did recieve them but they poofed?
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Govtcheez

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Widescale email loss
« Reply #2 on: October 12, 2005, 09:59:23 AM »
They were received, and they're gone now.  Everything else looks like it's functioning normally, but the old e-mail is gone
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Dumah

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Widescale email loss
« Reply #3 on: October 12, 2005, 10:10:02 AM »
Could be a few reasons

-2 Clients with the same account
-Weird archiving rules
-Wierd filing rules
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Govtcheez

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Widescale email loss
« Reply #4 on: October 12, 2005, 10:12:09 AM »
> -2 Clients with the same account

Eh?  How would this do it?

Also, what type of weird rules?
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ober

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Widescale email loss
« Reply #5 on: October 12, 2005, 10:19:32 AM »
Has the server been virus-scanned?  Did this happen all of a sudden today?
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Govtcheez

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Widescale email loss
« Reply #6 on: October 12, 2005, 10:28:44 AM »
This happened a couple days ago.  I don't really have a lot of control over the server, as it's in our headquarters in Chicago.  I don't know if it's been scanned, but I would assume so.  Obviously it'd be nice to say for sure, but that's as good as I can get right now.
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salvelinus

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Widescale email loss
« Reply #7 on: October 12, 2005, 11:26:42 AM »
1000 emails in two weeks??
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Govtcheez

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« Reply #8 on: October 12, 2005, 11:39:11 AM »
No, the 1000 emails that are gone are from between September 29th, 2005, and when I started here in September of 04.

I do have 115 in my inbox since September 29th, though.  I get lots of email.
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ober

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Widescale email loss
« Reply #9 on: October 12, 2005, 11:47:15 AM »
Have you asked the IT department in Chicago to look into it?
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Govtcheez

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Widescale email loss
« Reply #10 on: October 12, 2005, 11:51:13 AM »
Yeah.  They looked into it and said "it's not our responsibility to backup email and we don't know what's happening".

Technically they're correct I guess, but what a bitch way out.
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Dumah

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Widescale email loss
« Reply #11 on: October 12, 2005, 12:14:06 PM »
Quote from: Govtcheez
> -2 Clients with the same account

Eh?  How would this do it?

Also, what type of weird rules?


If 2 outlooks link to 1 account, one of them could be removing the emails after connecting to the server. Maybe...

There are loads of rules you can specify to move emails to different locations based on dates or other criteria
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Govtcheez

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Widescale email loss
« Reply #12 on: October 12, 2005, 12:26:33 PM »
> If 2 outlooks link to 1 account, one of them could be removing the emails after connecting to the server. Maybe...

I'm pretty sure that's not what happened.
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salvelinus

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Widescale email loss
« Reply #13 on: October 12, 2005, 07:17:53 PM »
Quote from: Govtcheez
No, the 1000 emails that are gone are from between September 29th, 2005, and when I started here in September of 04.

I do have 115 in my inbox since September 29th, though.  I get lots of email.

Almost sounds like an annual archive. Did you try retrieving them from archive? And if the server's in Chicago, why wouldn't it be their job to back up stuff there?
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Govtcheez

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« Reply #14 on: October 13, 2005, 08:56:03 AM »
That's what it sounds like to me, too.  It hasn't happened before though, and  they're not in my archive file.

> And if the server's in Chicago, why wouldn't it be their job to back up stuff there?

Yeah, that would make sense to you and me, but not out IT department.
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