Wait, I think I see where we have a disconnect here.
RoD's version of events.
Woman goes to Dell and deliberately orders a laptop with Ubuntu on it, then gets pissed off because she can't get it to work.
ЯR's version of events.
Woman unsuspectingly orders a laptop off Dell not realising it has Ubuntu not Windows. When it arrives she can't install her internet software or Word, so she calls Dell to ask them to change it for a Windows equipped machine. The Dell rep persuades her that Ubuntu is cool and that she should keep it. She does but still can't get it to work by which time Dell say "tough break lady, too late".
Reading every article I can on this, I still can't see where my version is wrong
.