Update: Today was the day I planned to cancel my old services, and I almost canceled U-verse instead.
The DVR/Set top box is fine, but not as good as DirecTV's. There are features I'm missing (like swap tuners, or certain types of skip forward or back). I caught it glitching a couple times and losing about a second of video (not really a big deal, just worrisome). And I checked my bill and the taxes made the total not as cheap as I had hoped.
I was also disappointed with the sales agents as I mentioned above. One thing I forgot to say was they kept touting no installation fees or anything like that (using that type of phrasing) but there was a $49 activation fee that would have been waived if I ordered online but wasn't because I ordered with them.
So, I called AT&T to find out what would happen if I canceled. Sales guys had said I could cancel within 30 days with no issues, but of course they were weaselly on that one, too. Turns out I don't have to pay the $180 cancellation fee, but still am on the hook for the time I used the service and most likely the activation fee as well. Blech.
Of course, since I'm talking to the retention department, they try to keep me. I say the quality isn't great but I'd deal with that if it was cheaper than what I'm currently doing, which after looking at the bill it isn't so much. So she offers to cancel the activation fee, plus take out the $7 fee for the second TV, and make the $10 off for HD 12 months instead of the 6 months the sales guys had weaseled me on. That's $200 I'm saving from where I started the day.
So I said Ok, and stayed with U-verse.
Then I called to cancel DirecTV (they offered $30 off plus Showtime and something else) and Comcast internet (they offered $25 off). The DirecTV guy was really nice and helpful, but at that point I had decided to cancel it. The Comcast guy was not rude, but didn't really sound like he knew what he was doing very well. Regardless, if they had given me those offers without me having to call their cancelation department, then I'd still be with them. Their loss.
So after this 1 year contract with AT&T is up, I'll probably switch back to DirecTV for TV, but leave the internet with AT&T. I'll just cross my fingers that nothing horrible goes wrong with the DVR until then.