EntropySink
Nothing & Everything => Open Discussion => Topic started by: ober on February 28, 2017, 08:30:28 AM
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So I have a client that I built an application for and now they want a support feature so people can get help and we can also post a bunch of documentation/help articles. Does anyone know of a good open source or even paid solution that I can embed in another application? I would even consider a standalone option that could sit outside the core application that I wrote.
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We started looking at https://www.uservoice.com/ at work but didn't get too far with it. It was a feedback and document search JS app that looked really interesting.
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Eh, that's not really what I'm looking for. The support aspect is secondary, really. What I'm trying to avoid doing is building a wiki/LMS portion for the content management. I probably should have stated that first. I don't know, maybe it's too much of a hassle for the people that need to manage this thing to handle a second set of credentials and whatnot. I guess I'll just have to build it.
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Slack channel or some kind of Q/A site like StackExchange would be my suggestion and then you can have some people that work there (or yourself) answer some of the common questions. The Q/A forum would probably be better for offline support.